All Systems Operational

About This Site

Factorial converts never-ending, manual processes into integrated, effective ones. So that in addition to managing people, you can dedicate yourself to bringing out the best in them. For more information, please visit https://factorialhr.com/

Uptime over the past 90 days. View historical uptime.
Factorial API ? Operational
90 days ago
99.85 % uptime
Today
app.factorialhr.com ? Operational
Webpage ? Operational
External Services Operational
Email provider Operational
Payments provider Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Service outage caused by an unresponsive database
Resolved - We experienced a brief service interruption from 03:30 PM to 03:36 PM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service. To mitigate the issue, our team promptly killed the suspicious process to restore the database functionality instantly. All systems are now operating normally, and we'll apply preventive measures to prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.
Nov 18, 15:57 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Sidebar visibility issue in Factorial web application
Resolved - Since around 11:15 CET, the sidebar in the Factorial app hasn’t been visible, making it unusable. We identified the root cause but chose to quickly reduce the impact by rolling back to a previous version at 12:00 CET.
Thanks for your patience, and sorry for the inconvenience!

- The Factorial Team
Nov 15, 12:20 UTC
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Increased latency and error rates
Resolved - For now the mitigation is working and the app is working normally. We continue investigating to find a permanent fix.
Update: as of 9/11 midday UTC, the root cause has been addressed. We don't expect any further side-effects of this incident.

Apologies for the inconvenience,
Factorial team
Nov 9, 09:48 UTC
Identified - We have identified the root cause of the issue and are currently working on a fix.
Nov 9, 00:57 UTC
Update - We are continuing to investigate this issue.
Nov 8, 22:33 UTC
Investigating - We are experiencing increased latency and higher error rates since 18:55 UTC. Our team is investigating the origin of the issue. We will provide an update as soon as we have more information.
Nov 8, 19:55 UTC
Nov 8, 2024
Nov 7, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage