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Factorial API
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Operational
90 days ago
99.94
% uptime
Today
app.factorialhr.com
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Operational
Webpage
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Operational
External Services
Operational
Email provider
Operational
Payments provider
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Oct 23, 12:06 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 23, 10:57 UTC
Identified -
We have been experiencing slow response times, leading to the app being unusable at times. We have identified the root of the issue and are now working on a solution. We expect it to be deployed during the next 2 hours.
Oct 23, 08:39 UTC
Resolved -
The fix has now been deployed.
Oct 17, 12:30 UTC
Identified -
We experienced another service interruption today from 06:43 to 06:51 (UTC). The symptoms were consistent with those observed on Tuesday; however, this time we had access to additional information that enabled us to identify the root cause of the issue. We are currently working on a resolution and are committed to deploying a fix promptly.
We appreciate your understanding and support during this time. If you have any questions or require further assistance, please do not hesitate to reach out through our support channels.
Thank you for your continued partnership.
Best regards, Factorial Infrastructure Team
Oct 17, 08:56 UTC
Resolved -
We experienced a brief service interruption from 09:00 AM to 09:15 AM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service.
To mitigate the issue, our team promptly initiated a failover to the secondary database instance. This action successfully restored service functionality, and we are pleased to report that all systems are now operating normally.
We are currently investigating the root cause of the incident to ensure that we can prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.
If you have any questions or require further assistance, please do not hesitate to reach out through our channels.
Thank you for your continued support.
Best regards, Factorial Infrastructure team
Oct 15, 09:00 UTC