We are opening a dedicated cloud environment for our customers in German-speaking markets! It is hosted in Germany, applies stricter data localisation measures, and is designed to meet the requirements of the BSI C5 standard. We will move the first group of companies there on Saturday, 21 November 2026, starting at 08:00 and at most until 15:00 CET.
**Who is affected** Only the companies included in this migration. Their users see a notice inside Factorial and will also receive an e-mail on Monday 16th. If you do not see that notice, your company is not affected and Factorial will work as usual during this operation.
**What to expect if your company is affected** Factorial will be unavailable during part of the announced window: web app, mobile apps, API and integrations will be temporarily unusable. Clock-ins, requests and other changes cannot be recorded during that time. If your team works that Saturday, please plan to enter them once the service is back. Your session will end and you will be redirected to the Factorial login page.
Once the migration is complete, you will be able to sign in as usual. All your data and settings move with you. Integrations and connected systems will resume automatically, with nothing to reconfigure. We will update this page when the migration starts and when it is complete, as early as we can
We know some of you work on Saturdays, and we apologise for the inconvenience. If the timing is a problem for your company, please contact our support team or your Factorial Account Manager.
Posted Nov 13, 2026 - 18:14 UTC
This scheduled maintenance affects: app.factorialhr.com (API & backend, Factorial website), Global services (Authentication system), and External Services (AI Features).