Service outage caused by an unresponsive database
Incident Report for Factorial
Resolved
We experienced a brief service interruption from 03:30 PM to 03:36 PM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service. To mitigate the issue, our team promptly killed the suspicious process to restore the database functionality instantly. All systems are now operating normally, and we'll apply preventive measures to prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.
Posted Nov 18, 2024 - 15:57 UTC
This incident affected: Factorial API.