Full outage after routing misconfiguration
Incident Report for Factorial
Our team have introduced a misconfiguration at 09:20 CEST with an automated deployment, immediate action have been taken and the sevice were restored at 09:28. Despite our validation processes this introduced an unwanted change that triggered a second downtime at 10:00 CEST. Our emergency procedure have been launched and we restored our services at 10:27 CEST.
We are committed to delivering exceptional services and we are constantly reviewing all processes to avoid similar inconveniences in the future.
Posted Jun 05, 2024 - 07:00 UTC