Service outage caused by unresponsive database
Incident Report for Factorial
Resolved
The lock has been cleared and the service has been restored. We will perform a more thorough investigation next week and set up the mechanisms and processes required to prevent this from happening again.
Posted Jan 18, 2025 - 16:12 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 18, 2025 - 15:31 UTC
Investigating
We are currently investigating this issue.
Posted Jan 18, 2025 - 15:29 UTC
This incident affected: Factorial API.