For now the mitigation is working and the app is working normally. We continue investigating to find a permanent fix. Update: as of 9/11 midday UTC, the root cause has been addressed. We don't expect any further side-effects of this incident.
Apologies for the inconvenience, Factorial team
Posted Nov 09, 2024 - 09:48 UTC
Identified
We have identified the root cause of the issue and are currently working on a fix.
Posted Nov 09, 2024 - 00:57 UTC
Update
We are continuing to investigate this issue.
Posted Nov 08, 2024 - 22:33 UTC
Investigating
We are experiencing increased latency and higher error rates since 18:55 UTC. Our team is investigating the origin of the issue. We will provide an update as soon as we have more information.
Posted Nov 08, 2024 - 19:55 UTC
This incident affected: Factorial API and app.factorialhr.com.