Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience.
Posted Feb 12, 2026 - 15:13 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 12, 2026 - 14:56 UTC
Update
We continue to investigate the origin of the issue. Meanwhile, we have decided to enable the maintenance page, so all of the application is unavailable for the time being. We are working to restore the service as soon as possible. We apologise for the inconvenience.
Posted Feb 12, 2026 - 14:14 UTC
Investigating
We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.
Posted Feb 12, 2026 - 13:39 UTC
This incident affected: app.factorialhr.com (API & backend, Factorial website) and Global services (Authentication system).